Frequently Asked Questions

You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at (760) 537-1515 and a receptionist will be glad to help you.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We offer several homes, some of which allow pets and some do not. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows pets. Or you can call our office at (760) 537-1515 and a receptionist would love to help find a home that is just right for you and your pet.

Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

In order for Palm Springs and the surrounding areas to exist in harmony with local residents, the local governments have enacted fairly strict rules in regard to amplified music outdoors. Guests renting a vacation rental are not permitted to play any kind of music outdoors at any time. They are allowed to play it inside the home, with the doors and windows closed.

That's simply due to the fact that we are the exclusive rental agency for all of our vacation homes. All other platforms like Airbnb and VRBO are simply sites for us to advertise. They charge some hefty premiums that we, in turn, pass onto the guest. So you're being hit by a double whammy when booking with an online travel agent versus our direct booking site.

Depending on the city jurisdiction, YES. The City of Palm Springs is one of the last cities in the Coachella Valley to still allow short-term vacation rentals. They do have a neighborhood "cap" that only allows up to 20% of the homes being permitted as short-term. Feel free to reach out to us in order to see if your home is available.

Most cities in the Coachella Valley, with the exception of Palm Springs and Desert Hot Springs have greatly limited or banned short-term rentals. There are a few exceptions that some cities make based on the home location or if you're located within a HOA community that allows short-term rentals.

The process of getting a home ready is a fairly simple one. It really depends if the house is 100% ready to go and you're not waiting on remodeling or new furniture to arrive. Once the house is set, it would take 7-10 days to get the house online. If you are waiting for a short-term rental permit, we are still able to get the listing active and rent for the minimum number of nights that do not require a permit.