RENTER REQUIREMENTS
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. If the rental property is located in the City of Palm Springs there is a minimum age requirement of 25 years. All other properties have a minimum age requirement of 21 years.
DOWN PAYMENT/ PAYMENT
Final payment will be required prior to checking-in to your vacation rental.
CANCELLATIONS
- To receive a full refund (less a 3% cancellation fee on deposit), you must cancel at least 30 days before check-in
- If you cancel between 7 and 30 days before check-in, you will receive a 50% refund.
- If you cancel less than 7 days before check-in, there is no refund.
- You can also receive a full refund if you cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in
A 3% cancellation fee (applied only to funds already charged to guest) will be applied on ANY cancellation, regardless of timing or reason. This is to cover your credit card fees that are non-refundable from the credit card processor.
Please note that there are no exceptions to the cancellation rules due to unfortunate circumstances such as weather, illness, medical emergency, or death. We strongly encourage you to purchase travel insurance (see above).
UPON ARRIVAL
If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.
EMERGENCIES/ MAINTENANCE
In the event of a problem getting in the vacation rental or if there are problems with condition or functionality of the vacation rental, please immediately contact the office (leave a voice message if there is no answer!) at (760) 537-1515. If it is after office hours we will make every effort to return your call as soon as possible.
ARRIVAL TIME
Check in is at 3PM. An early arrival may be arranged for a fee, pending other reservations. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive before your schedule check in time.
DEPARTURE TIME
Check out is at 11AM for most homes. Please refer to your house manual or confirmation page for exact time. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be arranged for a fee, pending other reservations.
NUMBER OF GUESTS
Change in number of guests/conduct of guests: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises - or a maximum of 2 guests per bedroom. Unauthorized overnight guests at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
CITY REGULATIONS
If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Within the City of Palm Springs and Desert Hot Springs there is ZERO tolerance for any outdoor music at any time, day or night.
SMOKING
Smoking is not permitted in any property. If there is any tobacco/marijuana smell in the property after your departure, you will be charged a cleaning fee. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.
PLUMBING
Do not put any feminine products or non-toilet paper items in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the kitchen drain.
RIGHT OF ENTRY
Guest(s) agree that Ryson Management reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate.
SECURITY & SAFETY RISKS
Always lock doors and windows when you leave the vacation rental. When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.
CLEANING
Departure cleaning fees are charged for all rentals. There is no cleaning service included during the rental of any property. If the guest wishes to have cleaning services during their stay, the option is available during the booking process. Ryson Management will also be happy to make such arrangements at a later time at the expense of the guest.
TAXES
City/County Transient Occupancy Taxes are not included in nightly rates. A separate line item at the time of booking will indicate the appropriate tax. If you qualify for a tax exemption due to the length of the stay, the tax will be excluded from your reservation total.
NECESSITIES/AMENITIES
Ryson Management will provide a starter kit of supplies for each property (soap/shampoo, toilet paper, paper towels, detergent, etc.). In addition, all homes come complete with linens and towels for all guests. Any additional supplies are the financial responsibility of the guest.
All properties are also equipped with a washer/dryer for guest usage during your stay. Some condominium properties have a community washer/dryer versus being inside the unit. Please inquire as to your specific property.
INDEMNIFICATION & HOLD HARMLESS
While Ryson Management and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Ryson Management and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including pools, hot tubs and grills) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Ryson Management and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify Ryson Management and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.